In This Section:
Becoming A Toccoa Natural Gas Customer
If you’re are currently not a Toccoa Natural Gas customer and desire gas service, follow these steps.
Call the Utilities Department at the City of Toccoa/Toccoa Natural Gas at one of the numbers listed below.
Once a natural gas line tap is deemed possible, download and print a tap application or get a tap application from any of our customer service representatives, fill out the required information and email or send via US Postal Service mail to the City of Toccoa or the Toccoa Natural Gas office in Westgate Plaza, Franklin, North Carolina.
After we receive your completed tap application, a Toccoa Natural Gas Representative will make an appointment to discuss the location of your service connection and meter. If you have no preference, we will decide.
After the application has been approved and payment received, we will schedule a tap installation. *Note-Payment must be received prior to tap installation.
After tap installation, customers must pressure test their line. A pressure test must be conducted and reviewed prior to the gas being turned on. A Pressure Test must hold 40 pounds of pressure for 4 hours and be inspected by a Toccoa Natural Gas technician.
Appliances may be installed prior to step 5 but cannot be hooked up during the pressure test.
The final step is an appliance inspection. We must inspect your piping and connections prior to turning on the service.
Once steps 1-7 have been completed, call your local representative to arrange your New Service Agreement with Toccoa Natural Gas and get ready to save on your utility bills year round.