New Service and Payments
The Water/WastewaterTap application (for new service connections), Natural Gas Tap application (for new natural gas connections) and Service Application (for service where water or natural gas connections exist) are available on our website or you may have an application faxed or mailed to you to by calling Customer Service, Monday through Friday, from 8 a.m. until 4:30 p.m. at 706-282-3298. You may also apply for service in person from at Toccoa City Hall, located at 92 North Alexander Street in downtown Toccoa.
All applicable fees and deposits must be paid prior to service connection. Be sure to include a copy of a valid, legal ID and a copy of your business license (commercial accounts only) when submitting the completed application. Tennants must also provide a copy of their lease agreements.
Water/Wastewater Tap Application
Natural Gas Tap Application
A deposit is required before service is connected. After 24 months of good payment history at the same address, a customer’s deposit may be applied to their account. Natural Gas deposits may be returned to the customer. When an account is closed, the deposit is applied to the final bill and any remaining balance is refunded to the customer.
Payments are due within 20 days of the bill date and may be made online, by mail, in person or by telephone. When possible, we gladly work with our customers to adjust billing cycles to coincide with those on a fixed income or who receive monthly checks.
Payment of past due amounts must be received by the date indicated on your utility bill to avoid disconnection. A late fee of 10 percent of the total bill will be added to an account if the payment is late.
Water bill payments may be made online using a personal code found on your bill statement. There is no charge to register or check your account balances. There is a small convenience fee involved in making a payment to help cover the costs of developing and maintaining the online payment service. All online bill pay transactions incur a $2.99 fee which is displayed on your screen before you give your final approval for the payment to be completed. If you so choose, you may cancel at that time and no fee will be charged.
Cash, check and credit card payments may be made in the Customer Account Services Department located on the first floor of the Toccoa City Hall. Our convenient drive-through windows and inside payment windows are open from 8 a.m. until 5 p.m. onday through Credit card payments can be made by phone by calling 706-282-3298. When the office is closed, your payment plus the remittance section of the bill may be placed in one of the envelopes provided for your convenience, and dropped in the Night Deposit Box located on in the portico of the front steps of City Hall. The City of Toccoa is not responsible for cash deposited in this manner. For assistance, please email customerservice@cityoftoccoa.
To pay online: www.secureutilities.com
Checks made payable to City of Toccoa may be mailed to:
City of Toccoa
P O Box 579
Toccoa, GA 30577
Each time an account is disconnected for nonpayment, an extra deposit is required until the deposit total has reached the maximum amount, depending on the meter size. The deposit is used to cover any balance left on a customer’s account and is set by our Code of Ordinances.
If you have any questions, please contact City Hall Customer Service at 706-282-3222.