Payments

Payments are due within 20 days of the bill date and may be made online, by mail, in person or by telephone. When possible, we gladly work with our customers to adjust billing cycles to coincide with those on a fixed income or who receive monthly checks.

Payment of past due amounts must be received by the date indicated on your utility bill to avoid disconnection. A late fee of 10 percent of the total bill will be added to an account if the payment is late.

Utility payments may be made online using a personal code found on your bill statement. There is no charge to register or check your account balances. There is a small convenience fee involved in making a payment to help cover the costs of developing and maintaining the online payment service. All fees are displayed on your screen before you give your final approval for the payment to be completed. If you so choose, you may cancel at that time and no fee will be charged.

Cash, check and credit card payments may be made in the Customer Services Department located on the first floor of the Toccoa City Hall. Our convenient drive-through windows and inside payment windows are open from 8 a.m. until 5 p.m. Credit card payments can be made by phone by calling 706-204-1658. When the office is closed, your payment plus the remittance section of the bill may be placed in one of the envelopes provided for your convenience, and dropped in the Night Deposit Box located on in the portico of the front steps of City Hall. The City of Toccoa is not responsible for cash deposited in this manner. For assistance, please email mpritchett@cityoftoccoa.com.

Checks made payable to City of Toccoa may be mailed to:
City of Toccoa
P O Box 1010
Toccoa,  GA  30577

Each time an account is disconnected for nonpayment, an extra deposit is required until the deposit total has reached the maximum amount, depending on the meter size. The deposit is used to cover any balance left on a customer’s account and is set by our Code of Ordinances.

There is a small convenience fee involved in making a payment on the automated telephone system to cover the costs of developing and maintaining the system.

If you have any questions, please contact City Hall Customer Service at 706-282-3222.