Water FAQs
If you have questions about your utility bill (water/wastewater/natural gas or garbage collection), our Customer Service Representatives can be reached at 706-282-3222, 8 a.m. until 5 p.m. Monday through Friday.
Yes. The landlord agreement prevents service interruption. Water service will automatically roll into the landlord’s name when a tenant requests that their service be disconnected. To participate, please complete and return the agreement.
If you want to change the last name on an account due to marriage or divorce, you must submit a copy of marriage certificate or divorce decree and a photo ID. If you wish to add either a spouse or a roommate to the account, you must provide a copy of both your ID and the spouse’s or roommate’s ID.
The water meter is typically located in the front yard of the property, near the street. There may be a blue mark/arrow painted on the pavement near the meter. Please call customer service at 706-282-3222 with questions and/or concerns regarding your meter. Do not attempt to resolve a meter issue on your own as it may cause damage to the device. Only authorized City of Toccoa personnel are permitted to enter the meter box.
See our Outdoor Watering page.
Leaking toilets are a common cause of leaks. To check for a leak in your toilet, turn off the water valve and place food coloring into the back of the toilet (pour it into the tank, not into the bowl). If color appears in the bowl within 30 minutes, you may have a leak. You may also pick up leak tablets in our lobby (92 N Alexander Street) or call customer service at 706-282-3222 to have some mailed to you. If you suspect that you may have a leak and are unable to locate it or repair it yourself, please contact a plumber.
You may contact customer service at 706-282-3222.
You may contact City Hall Utilities Divison at 706-282-3257.
You may contact City Hall Utilities Divison at 706-282-3257.
Please call our Backflow Prevention Coordination at 706-282-3265.
During office hours, please contact City Hall at 706-282-3222. After hours, weekends or holidays, please call 911 and advise the dispatcher of the situation. The On-call personnel will be dispatched by 911.
During office hours, please contact City Hall at 706-282-3222. After hours, weekends or holidays, please call 911 and advise the dispatcher of the situation. The On-call personnel will be dispatched by 911.
Residents are responsible for all leaks from the meter to the home and inside of the home.
There are many causes of a high(er) water bill. There may be more days included in the billing period than in previous months; consumption may have increased due to outdoor watering or an increase in the home’s number of occupants; or there may be a leak.
